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Customer Service Policy

At ESHOPINVI, we consider our customers our top priority. Our customer service policy aims to ensure that every interaction with our customers is positive, professional and satisfactory. We are committed to providing exceptional service at every stage of the customer journey.

Service Standards:

  1. Responsiveness: We are committed to responding to all customer requests within 48 hours.

  2. Friendliness: Our team is trained to welcome each customer with courtesy, empathy and respect.

  3. Understanding needs: We listen carefully to our customers' needs and strive to provide solutions tailored to their specific needs.

  4. Reliability: We are committed to meeting our commitments regarding delivery times, product quality and problem resolution.

  5. Transparency: We communicate transparently and honestly with our customers, keeping them informed every step of the way.

Staff training :

All ESHOPINVI staff are trained to provide exceptional customer service. We invest in continuing education to ensure our team has the skills needed to meet the changing needs of our customers.

Problem Management:

In the event of a problem or complaint, we undertake to act quickly and efficiently to find a satisfactory solution. Our goal is to resolve customer issues from the first interaction, ensuring they feel heard and cared for.

Monitoring and evaluation :

We regularly monitor our customer service performance and collect customer feedback to identify areas for improvement. We are committed to making continuous improvements to our customer service policy to ensure customer satisfaction.

Awards and Recognition:

We recognize and reward our team members who stand out for their excellent customer service. Their dedication and commitment contribute to our collective success.

Conclusion :

At ESHOPINVI, we are committed to providing exceptional customer service to every customer, every time. We value the trust our customers place in us and strive to exceed their expectations with every interaction.



3 market street

63300 THIERS


Our team is at your disposal for any questions about our items or your order.


The management of our online payments is 100% Secure with Stripe and Paypal.


Our delivery times are 2 to 3 weeks for Europe and 3 to 4 weeks for the rest of the world.


We offer money back guarantee for 14 days after receipt of the items!

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